Warranty Policy

GATEON warrants that the product will be free from defects in workmanship and material to the original consumer purchaser.

  • The warranty period starts on the date of purchase by the original consumer purchaser.
  • For access control machine series products, the warranty period ranges from 24 months to 72 months.
  • No warranty for gift products.
  • The warranty period may vary by country, subject to local laws and regulations.
  • Click here for more details.

Warranty Statement

Any defects in material or workmanship of your product will be covered after you provide valid proof of purchase, including but not limited to:

  • A purchase order number made through GATEON official stores.
  • A sales invoice or order confirmation email that clearly shows the product description, price, and sales channel.

Note:

  • The limited warranty is restricted to the country of purchase.
  • The warranty will be invalid if the product is taken or shipped to another country.

Exclusions of Warranty

The warranty does not cover:

  1. Misuse, abuse, or damage caused by accidents or force majeure (e.g., lightning strikes, tornadoes, hurricanes, etc.).
  2. Unauthorized modification, repair, disassembly, or operation not following official instructions.
  3. Products purchased from unauthorized resellers.
  4. Use for special applications outside normal consumer use.
  5. Lost, stolen, or fully refunded products.
  6. Defects or damage caused by exposure to excessive heat, cold, liquids, or other external factors.
  7. Invalid proof of purchase.
  8. Expired warranty period.
  9. Battery model on the warranty certificate does not match the actual product.
  10. Unauthorized alterations to the warranty certificate.
  11. Normal wear and tear from product usage over time.

Return and Refund

Order Cancellation

  • Customers may request order cancellation within 48 hours after placing an order via email or phone with GATEON’s official store.
  • If the product has already been shipped, an intercept fee will be charged.

30-Day Money-Back Guarantee

  • Refunds will be automatically credited to your order.
  • Click here for more details.

Claim Process

  • Contact GATEON via Email: info@gateoncontrol.com (available Monday to Sunday).

Warranty Claims

Service will be performed by GATEON or an authorized local service partner, with the following options:

  1. Repair by a GATEON service center.
  2. Replacement with an equivalent product (subject to availability).

Out-of-Warranty Claims

  • Contact GATEON service for details.

Legal Disclaimer

  • GATEON and its affiliates shall not be liable for any special, incidental, or consequential damages (including lost profits).
  • No warranties extend beyond what is provided in this policy.
  • Any implied warranties under law are limited to the duration of this express warranty.
  • Some jurisdictions may not allow limitations on implied warranties, so the above may not apply to you.
  • This warranty grants specific legal rights; additional rights may vary by state/country.
  • GATEON’s only liability is repair or replacement as stated above.